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Top 10 Help desk software in 2024
Help desk software refers to a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues.
Top 10 Help Desk Software features, pricing and reviews in 2024
Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management. Oftentimes, the two terms are used interchangeably. Nevertheless, help desk software specifically refers to the system that addresses customer queries.
As our workplaces become more interconnected, help desk software is more useful than ever across a wide range of applications. Product teams, development studios, ecommerce companies, and many other types of teams are adopting ticketing systems that streamline the way they handle customer service and IT support.
Benefits of help desk software in your business to build and grow your business.
The following benefits are typically associated with help desk software:
- Any business that uses webmail for support tends to resolve customer support issues quicker and sees an increase in support productivity when they switch to help desk software.
- Help desk software automates tasks such as ticket categorization and prioritization, ticket routing, alerts and notifications, ticket status management, and so on. With the right help desk solution, the workload is cut down as many tasks such as issue tracking, assigning, and ticket management can be automated.
- Some cloud-based help desk software has built-in security features, such as HIPAA compliance for handling US health care information, or GDPR compliance for accepting requests from persons located in the European Union.
List Of The Top 10 Help desk Software
LiveAgent is a fully-featured Help Desk and live-chat software that helps you bring personalization to your customer interactions with an all-in-one help desk solution. LiveAgent boasts the fastest chat widget on the market and is the most reviewed and #1 rated live chat software for SMB in 2022. Join companies like BMW, Yamaha, Huawei, and Oxford University in providing world-class customer service.
LiveAgent costs from $15/user/month. They also offer a free trial, a forever free account, and a product demo.
HaloITSM is a help desk solution that helps businesses streamline the incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.
HaloITSM will transform your current ways of working into intuitive, up-to-the-minute workflows. It will give your teams the ability to deliver the very best in service – to customers and employees alike. And do that consistently, and repeatedly. HaloITSM is a single, all-inclusive ITSM software solution, and it won’t just standardize your processes. It will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business.
HalolTSM costs £35/user/month They also offer a free trial, a forever free account, and a product demo.
Zendesk is an American company headquartered in San Francisco, California. It provides software-as-a-service products related to customer support, sales, and other customer communications. The company was founded in Copenhagen, Denmark, in 2007.
Zendesk makes it easy for agents to track, prioritize, and respond to customers with one unified agent workspace that brings all conversations across web, mobile, and social channels together. With complete customer context, including more than 1000+ pre-built integrations from the Zendesk Apps Marketplace, agents have all the relevant customer details and interaction history to provide better, more personalized support.
Zendesk starts at $19/user/month and offers a 14-day free trial.
Wrike, Inc. is an American project management application service provider based in San Jose, California.
Wrike is a help desk tool trusted by 20,000+ organizations worldwide and is suitable for any size team. Wrike’s powerful automation engine promises to improve engagement, lead to better customer support, and foster good relationships with clients and other team members. Easily set up request forms that auto-assign tasks, allowing each ticket to be tracked through to completion.
Start free with Wrike, no matter how big your team is. Or, try a free 14-day trial of Wrike’s more advanced features and customization. Paid plans start at $9.80/user/month.
Omnichannel customer service software to delight and retain customers.
Over 50,000 businesses around the world trust Zoho Desk to improve agent productivity, increase customer happiness, and build loyalty. Transform your customer service with the industry’s first context-aware help desk.
Zoho Desk is a cloud-based customer service application with contextual AI that helps your company build stronger relationships with customers.
Pricing starts at $14/agent/month billed annually. Also has a freemium version of up to 3 agents.
ProProfs Help Desk has an easy-to-use ticket automation system with round-robin ticket assignments. This is a great tool for teams that manage most of their customer interactions through email. Team members can collaborate using shared inboxes, attach files to support tickets, and resolve complex tickets using parent-child ticketing. Internal integrations like Live Chat, Knowledge Base, Survey Maker, and more make this tool a complete powerhouse.
Best features
- Ticket management
- Shared inboxes
- Spam email management
- Notification templates
- Bookmarks
- Vault
- Parent-child ticketing
- Shared ownership
- Ticket export
ProProfs Help Desk starts at $10/user/month and offers a free premium trial for first-time users.
OneDesk is a powerful helpdesk and project management software in a single application. Support your customers and manage projects in one place.
OneDesk includes a multi-channel ticketing system that gives users the flexibility to create tickets for issues noted through email, support portals, live chat, and more. Collaborate with your team and your customers in resolving issues. Automations are customizable and allow you to set up complex workflows. The tool’s knowledge management system includes the use of knowledge bases that lets you publish self-service articles for your users and customers.
Best features
- Typical customer support – Freelancers, Small size, Midsize and large-sized business.
- Support option – FAQs/Forum, email and help desk, chat, and knowledge base.
Pricing for OneDesk starts at $9 per user per month.
ServiceDesk Plus is a complete IT Service Management (ITSM) suite with built-in IT Asset Management (ITAM) and Configuration Management Database (CMDB) capabilities. With advanced ITSM functions, powerful automation, smart customizations, and easy-to-use capabilities, ServiceDesk Plus helps IT support teams easily deliver world-class service to end-users at lower costs.
Features
- Strong incident management processes
- comprehensive problem management
- Ticket management
- It offers various integration options, including Microsoft Outlook, Microsoft 365, Microsoft Teams, Jira, and more through REST APIs.
Pricing for ManageEngine ServiceDesk Plus starts at $12/per user/month for the standard plan. See further pricing plans on their pricing page.
Deliver awesome support to your customers. Jitbit Help Desk ticketing system is dead simple, amazingly powerful and takes seconds to set up. Just forward support emails to the helpdesk app and start managing tickets. We have both SaaS and on-premise versions. Both integrate perfectly with your mailboxes, Active Directory, Google Drive and more besides.
Best features
- Web-based
- Hosted or Self-Hosted
- Categorizing and Tagging tickets
- Reports and dashboard
- Audit log and email management
Jitbit Helpdesk costs from $29/month. They also offer a free trial and an on-premise version.
Freshdesk is the gold standard for help desk offerings aimed at smaller businesses. Multiple price plans plus a consistent user interface make it an easy pick once again for Editors’ Choice.
Best features
- Question-based query tool provides natural language data discovery
- Free tier allows smaller customers to get a feel for the system over a long period of time
- The gamification feature will appeal to younger customer service agents
The conclusion: After reading the details about ” top 10 help desk software ” I believe you have already made up your mind about which option you should go for. The decision is yours, and you will take into account all of the program’s features, functionality, and pricing, as well as those that match your budget and meet your requirement criteria.
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